Please read these terms and conditions carefully before making your reservation. By making a booking with us, you agree to be legally bound by these terms and conditions. If you do not wish to be subject to these terms and conditions, unfortunately you will not be able to make a service request through our website.
If you do not understand any of the conditions of the contract, we recommend that you contact customer service before proceeding with any contract. If any term or provision of these terms and conditions is declared invalid, illegal or unenforceable, invalidity, illegality or unenforceability of these will not affect the other terms and conditions
1 Service and Contract Formalization
1.1 DELTOYDE acts as an agent of third parties providing the transport service. Therefore, the contract for the request of the transport service is between the user and the supplier.
1.2 By making a reservation on our website you are initiating a contract with the provider and not with DELTOYDE. When you make the reservation, you agree to be legally bound by these terms and conditions.
1.3 Once your reservation request is submitted, the details of the reservation will be sent to the service provider. You will receive a confirmation e-mail only when your reservation has been accepted by the provider, thus formalizing the contract between you and the service provider.
2.1 The responsibility for the provision of the transfer service between the customer and the service provider is limited exclusively to the two parties, among which the service has been contracted. DELTOYDE's liability resulting from such a contract is therefore limited to that of a third party agent between the customer and the supplier. Any liability arising from the provision of the transfer service shall be the sole responsibility of the service provider and its insurance companies.
2.2 To the best of our knowledge, all service providers on this website are fully licensed and insured under the laws in force in the countries in which they operate. Because laws and licenses vary from country to country, some service providers may limit or waive certain responsibilities on their terms. We recommend that, whenever you travel, you get the right travel insurance.
2.3 It is the client's responsibility to ensure that he has sufficient time to arrive on time to make his trip. Both the service provider and DELTOYDE are exempt from liability arising from any loss that the customer suffers (including, for example, loss of flights) due to lack of time due to poor customer planning.
2.4 By accepting these Terms and Conditions, the client disclaims all responsibility for DELTOYDE in the event of losses, expenses or complaints arising from any problems associated with the transfer, and this responsibility is only for the service provider.
3 Availability of Services
3.1 We are authorized, on behalf of the service providers, to refuse any request for service. We can not guarantee the successful allocation of a service provider for all reservations requests received. In the event that your reservation request can not be accepted, you will receive an email informing you of the alternatives that we can offer you.
3.2 All information on this website is offered in good faith and has been considered correct at the time of publication. DELTOYDE is not responsible for inaccuracies in the content that are due to outdated information and that has not been previously warned by the service provider.
4.1 Unless otherwise agreed, the payment method will be through our 100% guaranteed payment platform. The credit card provided during the reservation will be used solely for the purpose of validating the reservation. If the client does not cancel the reservation according to the cancellation policy of the provider, a penalty charge will be made on the card, as explained in section 5.
4.2 You confirm that all the data you have provided to make a reservation of service with the provider are correct, that is the holder of the credit card used in the reservation and that you have sufficient funds or credit to cover the cost of the service .
5.1 There will be no cancellation charges provided that the cancellation is made at least 24 hours prior to the pick up time agreed on the transfer reservation. To cancel or make changes to the reservation with less than 24h in advance of the agreed time for the transfer, the customer must contact the service provider. The terms and conditions of your service provider will apply.
5.2 General policy for cancellation of reservations:
A) up to 12 hours before transfer: free.
B) less than 12 hours before arrival time: 100% of the total cost of the transfer service will be charged.
C) When the driver has left for the meeting point: the total cost of the transfer will be charged.
5.3 Waiting period
A) Pick up at the airport: 50 minutes from the arrival of the flight.
B) Pick up at any other point: 30 minutes from the agreed time of collection.
5.4 In the event that the customer does not contact the supplier and is not present and once the waiting period (see clause 5.3) has been completed, the total cost of the reserved service will be charged.
5.5 Any change in your reservation must be notified in writing via e-mail 24 hours before the date of your trip. Once you receive the service provider's contact number, all changes to your reservation must be dealt with directly with the service provider by contacting him at the telephone number provided.
Requests for changes or cancellations of reservations can not be made directly to the driver, they must be made via email.
5.6 In the event that your reservation is canceled for any reason, we will notify you to your e-mail address as soon as possible.
6 Child seats
EU Directive 2003/20 / EC stipulates the following:
6.1 Children under 135cm tall or under 12 years old (whichever applies first) must use the correct supplementary chairs. They must wear adult safety belts from that age or height. It is the responsibility of the driver to verify that the children are correctly fastened. However, there is a disclaimer for authorized vehicles, which can carry children even if they do not have the correct supplementary chair.
6.2 Children under 3 years of age, whether or not they occupy a child seat, compute for number of passengers.
7 Excess baggage
7.1 If you are traveling with excess baggage, inform us at the time of booking. In this way, we can make sure that the vehicles of the supplier are suitable. In the case of not notifying you at the time of booking, the passenger will be responsible for any additional costs involved in transporting the excess baggage.
8 Force Majeure
8.1 DELTOYDE and the service provider shall not be liable for delays, changes or cancellations of the service that are due to force majeure or for other unforeseeable circumstances beyond the control of the service provider. Such circumstances include accidents suffered by third parties on the route for the transfer, police controls, acts of terrorism, extreme weather conditions, etc.
9 Intellectual Property Rights
9.1 Copyright, trademarks and other intellectual property rights of the website have been licensed to DELTOYDE and are protected by national and international standards governing intellectual property.
9.2 The use of the content of our website by third parties for any purpose other than booking of transfers is prohibited, including modification, subsequent publication and total or partial reproduction, or the representation thereof without the express consent of DELTOYDE .
10.1 If you have any problems, complaints or comments about the reserved service on the DELTOYDE website, contact us and we will do everything possible to handle your case.